The Playbook:

• Fuel up before the game – A couple of hours before shopping, eat something so you have steady energy, and hydrate early enough that you can use the restroom at home. Starting the trip nourished and comfortable makes everything else go more smoothly.
• Do the pre-game check – Call the store ahead of time to find out the best time to come in for a shopping assistant, rather than arriving unexpectedly and demanding help.
• Show up ready to play – Be respectful and courteous, and arrive in clean clothes with good hygiene. A positive first impression sets the tone for teamwork.
• Start with introductions – Approach your shopping assistant with a smile and ask their name. Knowing who your store teammate is helps establish rapport right away.
• Set the game plan early – Let your shopping assistant know your expectations, including how much time you have, whether you’d like items handed to you to confirm size or shape before placing them in the cart, and if you need labels or prices read aloud.
• Call out position changes – Ask your shopping assistant to let you know before they walk away, so you’re never left wondering where your store teammate went.
• Use clear, specific directions – Encourage the store staff member to give precise directions, such as clock-face positioning (“the item is at 9 o’clock”), movement cues (“we’re turning left”), or height references (“about hip level”).
• Learn the layout of the field – Familiarize yourself with the store layout ahead of time, or ask the store staff member to explain it when you arrive. This might include the location of bathrooms, benches, checkout lanes, and how aisles are organized.
• Bring a solid play sheet – Have an organized shopping list ready to share with your shopping assistant to keep things efficient and on track.
• Respect personal space and boundaries – Be mindful of personal boundaries, including how close you stand, what personal information is shared, and whether physical guidance—such as holding an elbow—is comfortable for both you and the store staff member.
• Wrap up with good sportsmanship – Be prepared to tip your shopping assistant if it is allowed, and always thank your store teammate for their help.